Booking FAQs

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Reschedule Your Booking

Sauna booked at any of our locations?
Let Simon walk you through the easy step by step guide on how to shift your booking to a different date.

Manage Your Concession Pass

Where To Find Pass Section

To find the pass section within the customer portal:

  1. Log in to your account using ‘Booker’ tab.

  2. Select Passes from the top right-hand corner or Menu on mobile.

  3. You can toggle between your Active and Inactive passes:

Check Your Active Pass

You can check the pass information, including:

  • The purchased date

  • How many uses the pass includes

  • How many uses you have remaining and

  • What page/events the pass can be redeemed against:

Check Your Inactive Pass

The Inactive tab displays all of your expired and fully-used passes.

When you select the View details hyperlink next to a pass:

  • The purchased date

  • How many uses the pass includes

  • How many uses you have remaining and

  • What page/events the pass can be redeemed against:

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

    To find the pass section within the customer portal:

    1. Log in to your account.

    2. Select Passes from the top right-hand corner.

    3. You can toggle between your Active and Inactive passes:

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.